The question remains, of course, as to the best way to go about training employees. It's not easy, considering that it calls for teaching employees new ways of communication in dealing with their colleagues, business partners, and customers. Not to mention a complete personality makeover to boost confidence and flesh out traits like closing and leadership skills, teamwork, and project management.
Custom elearning agency in California helps in employee training and development.
The most critical part of this exercise is probably management training. It can be divided into two parts – managing people and processes. The latter one is more of a science, and one of the core components of the curriculum in business schools. Managing people needs talent and is more of an acquired skill.
If employee training and development can help improve the people management skills of a company's managers, it will be a huge accomplishment.
Every manager's team will start providing better results and working smoothly as a team under their newly improved manager. The best part of this kind of exercise is that the ROI is noticeable and measurable. This means that the company will know exactly how much they have gained from an HR exercise like this, and it can be broken up right down to the ROI obtained from each department or team.
Apart from the management makeover, other important areas that benefit from employee training include sales and customer relations. It's not hard to see how better personality and communication skills will help in these areas.
If this exercise can help the company's sales force hone its presentation and closing skills, conversion rates will go up and the difference can again be monitored and measured to judge ROI. Similarly, being able to communicate better with customers will improve loyalty and repeat business.